Privacy Policy

1. Introduction

AxoSoul ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how AxoSoul collects, uses, stores, discloses, and protects personal information obtained through our website (www.axosoul.in), our service engagements, our communication channels (including WhatsApp and email), and our newsletter subscription service.

This Privacy Policy applies to all individuals who visit our website, submit project inquiries, enter into service agreements with AxoSoul, subscribe to our newsletter ("Stay Connected to the Pulse"), and any other persons whose personal data is processed by AxoSoul in connection with its business activities.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Privacy Policy, you must discontinue using our website and services.

2. Who We Are (Data Controller Information)

For the purposes of applicable data protection law, the data controller responsible for your personal information is:

AxoSoul is a digital product development agency operating under Indian law, with clients and website visitors globally. Where applicable, we process data in compliance with the Information Technology Act, 2000; the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; and, for European visitors, in a manner consistent with the principles of the General Data Protection Regulation (GDPR).

3. Information We Collect

3.1 Information You Provide to Us

We collect personal information that you directly provide to us, including:

• Contact and Inquiry Information: Your name, email address, phone number, company name, and project details submitted through the website contact form, the "Get a Free Quote" form, or via WhatsApp or direct email.
• Project and Business Information: Technical requirements, business descriptions, branding assets, content, documents, and credentials you share with us in the course of a project engagement.
• Payment Information: For invoicing purposes, we may collect your billing name, address, company GST/PAN number, and bank details. We do not store payment card details; payment transactions are processed through secure banking channels.
• Newsletter Subscription: Your email address if you subscribe to AxoSoul's "Stay Connected to the Pulse" weekly newsletter through the website's subscription widget.
• Communication Records: Records of correspondence between you and AxoSoul via email, WhatsApp, Slack, or any other communication channel.
• Feedback and Testimonials: Any feedback, reviews, or testimonials you voluntarily provide about our services.

3.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage data, including:

• Log Data: Your IP address, browser type and version, operating system, referring URL, pages visited on our website, date and time of access, and time spent on each page.
• Device Information: Device type, screen resolution, and browser language settings.
• Analytics Data: Aggregated usage statistics generated through website analytics tools (such as Google Analytics or similar) to help us understand how visitors interact with our website.
• Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies. See Section 9 (Cookies Policy) for full details.

4. How We Use Your Information

We use personal information collected for the following purposes:

• Service Delivery: To respond to project inquiries, prepare and send proposals, execute project SOWs, and deliver services.
• Communication: To communicate with you about your project, provide status updates, and respond to queries.
• Newsletter and Marketing: To send tech insights and company updates to subscribers. You may unsubscribe at any time.
• Website Improvement: To analyze how our website is used and to improve its content and design.
• Legal Compliance: To fulfill contractual obligations and comply with applicable laws and regulations.

5. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to fulfill a contract with you or to take steps at your request prior to entering a contract.
• Legitimate Interests: Necessary for our legitimate business interests, such as improving our website and ensuring system security.
• Consent: Where we rely on your consent (e.g., for newsletter subscriptions), you may withdraw it at any time.
• Legal Obligation: Processing is necessary to comply with applicable laws or court orders.

6. Sharing and Disclosure of Your Information

AxoSoul does not sell, rent, or trade your personal information to third parties. We may share your information only in limited circumstances:

• Service Providers: Sharing with trusted third-party providers who assist in operating our business (e.g., Vercel, AWS).
• Legal Requirements: Disclosure if required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of AxoSoul's assets.

7. International Data Transfers

AxoSoul is based in India and serves clients globally. When you interact with us from outside India, your personal information may be transferred to and processed in India. We take appropriate measures to ensure your data is handled securely.

8. Data Retention

We retain your personal data for only as long as necessary to fulfill the purposes for which it was collected:

• Project Records: Retained for 7 years to comply with accounting and contractual obligations.
• Inquiry Records: Retained for 3 years after the last communication if no project was undertaken.
• Newsletter Subscriptions: Retained until you unsubscribe.

9. Cookies and Tracking Technologies

Cookies are small text files placed on your device to make the website work efficiently. You can manage or disable cookies through your browser settings.

10. Your Rights and Choices

Depending on your location, you may have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your data in certain circumstances.
• Right to Object: Object to processing for direct marketing purposes.

To exercise these rights, contact us at hello@axosoul.in.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction, including SSL/TLS encryption and restricted access controls.

12. Contact Us

For any questions or requests regarding this Privacy Policy, please contact us at:

Email: hello@axosoul.in

WhatsApp: +91 8610381533